NPS Calculator

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NPS Details

30 Years
₹ 5,000
10 %
6 %
60 %

Total Investment

₹ 0

Maturity Amount

₹ 0

Monthly Pension

₹ 0

Year-wise Projection

Year Age Invested Amount Corpus Value

Calculate Your Net Promoter Score (NPS) with Ease

Measure customer loyalty and predict business growth by quickly calculating your NPS.

Understanding the Net Promoter Score (NPS)

The Net Promoter Score (NPS) is a widely recognized metric for gauging customer loyalty and satisfaction. It's derived from a single, simple question: "How likely are you to recommend [Company/Product/Service] to a friend or colleague?" Respondents rate their likelihood on a scale of 0 to 10.

Based on their responses, customers are categorized into three groups: Promoters (9-10), Passives (7-8), and Detractors (0-6). A higher NPS indicates stronger customer loyalty and potential for organic growth through word-of-mouth.

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Simple Steps to Calculate Your NPS

Our online NPS calculator streamlines the process, giving you immediate insights into your customer sentiment. All calculations are performed securely in your browser, ensuring data privacy.

  • Input Your Customer Counts
    Enter the total number of Promoters, Passives, and Detractors you have identified from your customer survey responses.
  • Click to Calculate
    Once your numbers are entered, click the "Calculate NPS" button. Our tool will instantly process the data.
  • View Your Score
    Your Net Promoter Score will be displayed, along with a breakdown of the percentage of Promoters and Detractors.
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Interpreting Your NPS: What the Score Means

Once you have your NPS, understanding what it signifies is crucial for strategic decision-making.

Promoters (9-10):
These are your most loyal and enthusiastic customers. They are likely to recommend your brand, drive repeat purchases, and are key to your growth.
Passives (7-8):
Satisfied but unenthusiastic customers. They are vulnerable to competitors and do not actively promote your brand. Opportunities exist to convert them into Promoters.
Detractors (0-6):
Unhappy customers who are likely to spread negative word-of-mouth. Their feedback is vital for identifying and addressing critical issues to prevent churn.
Score Range:
NPS ranges from -100 to +100. A score above 0 is generally considered good, while scores above +50 are excellent, and anything above +70 is exceptional.
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Frequently Asked Questions (FAQ)

A "good" NPS typically depends on your industry, but generally, a score above 0 is considered good. A score of +50 is excellent, and +70 or above is exceptional, indicating very strong customer loyalty.

The frequency varies by business. Many companies conduct NPS surveys quarterly or semi-annually to track trends and measure the impact of improvements. For transactional NPS, it might be after every significant customer interaction.

This calculator is designed for quick, manual input of summary data (total Promoters, Passives, Detractors). For extremely large raw datasets, you might prefer a dedicated survey platform or spreadsheet software with NPS calculation features.

No, absolutely not. For your privacy and security, all NPS calculations are performed directly in your web browser. We do not collect, store, or transmit any of your customer data or calculation inputs.